System Administrator NCOER Examples

o resolved 13 Local Area Network casualties and 8 CASREPs; in-house restoration prevented $XXX in contractor fees

o responded to 2,345 trouble tickets; reduced average wait time for resolution by 50% over 13 months

o managed the $360k procurement and lifecycle replacement of 677 computers; expanded 24/7 Defense Cyberspace Operations mission capability and ensured 99% system availability

o served as system administrator for the 4th Sustainment Brigade rear detachment; satisfied all IT requirements inhouse

o was the driving force in the installation and implementation of SCI IT for the successful completion of the MS Windows 7 Client and MS Windows Server migration across 10 remote sites, serving 300 users

o oversaw 15 IP cutovers and resolved 113 tickets ensuring the highest C4I readiness through assured communications to units operating in the AFRICOM Area of Operation

o facilitated the acquisition and installation of the latest communication technology, increasing technical capabilities for the newly commissioned network

o maintained 100% compliance with Directorate Of Information Management (DOIM)

o supervised the re-imaging of all systems on the network; diligent efforts resulted in updated system software and compliance with new Fort Hood standards

o updated all user agreements within the rear detachment and supporting units

o assisted in the installation and operation of multichannel line-of-site and tropospheric scatter communications systems and networks

o performed and assisted team members with unit level maintenance on assigned communications equipment

o led 33 personnel in spearheading the completion of 14,200 PMS checks for three work centers


o dedicated 250 hours to the complete rebuild of the unclassified Local Area Network; reconfigured nine servers and 110 workstations, resulting in a 95% availability

o pioneered the implementation and joint service use of the most technologically advanced broadband communications system in the SOCOM Community; increased bandwidth by 100%

o spent 40 hours reinstalling two domain controllers, three member servers, and nine workstations while ensuring users experienced no downtime or loss of data

o ensured the corrective and preventive maintenance of 31 virtual servers, 11 server racks, five backbone switches, and 22 edge switches across three networks supporting two multi-national exercises

o committed 30 hours to restoring a Proxy server during a building-wide NIPR outage; restored NIPR services to 900 customers and two COCOM commanders

o contributed to the structuring and implementation of the 4th Sustainment Brigades computer and networks operations

o contributed long hours and tireless efforts to ensure that daily operations ran smoothly and effectively while maintaining security




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