Help Desk Duty Descriptions

Help Desk Specialist, C Co DSTB, 36ID
Supports Division Special Troops Battalion; serves as a helpdesk team member; troubleshoots and resolves end user hardware and software problems; assigns problems that cannot be resolved to the appropriate technician; monitors status until the problem is resolved; opens, troubleshoots, and closes trouble tickets and adds relevant information into the trouble ticket database; verifies end user satisfaction prior to closing trouble ticket; responsible for over $500,000 in equipment across five buildings.

Help Desk Specialist USANEC-QATAR, 25th Signal Bn
Assists over 3,000 soldiers on over 4,000 workstations; complies with DISA requirements; creates, updates, and deletes user accounts; resolves computer and software configuration and network connectivity issues; assists users with creating user profiles, printer and peripheral device troubleshooting; installs, removes, and replaces computers, servers, monitors, printers, and other IT equipment; maintains VDI, Army Golden Master (AGM) build, Joint Regional Security Stacks (JRSS), NIPR, SIPR, Microsoft Operating Software (OS), and Active Directory.

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