Counseling for Missed Appointment

Event Oriented Counseling- Missed Appointment

key points of discussion-

SPC Snuffy
On 9 November 2020, you were identified as having missed a scheduled hearing appointment on or about 29 October 2020. You have since rectified the missed appointment by rescheduling and making it to your hearing exam at the Audiology clinic on 2 November 2020. Remember, an appointment missed by you, is an appointment missed by two. When you miss an appointment of any kind, that time slot could have been filled by someone else. Now two people have missed an opportunity to see that medical professional. You have access to a variety of professional care and guidance and are free to make appointments for these services, but when an appointment is made, it is your responsibility to either cancel the appointment in a timely manner or show up for these obligations and make sure you get checked in with the respective receptionist. You must inform me if you cancel an appointment, to prevent an erroneous report of a missed appointment. Appointments must be canceled through proper channels. Going directly to the clinic or the hospital and canceling the appointment may not suffice. The central appointment phone number for making, rescheduling or canceling appointments is 1-800-404-4506. Going TDY, or on leave or being deployed does not relieve you of that responsibility, you must plan ahead and cancel or reschedule your appointments accordingly. This behavior will not be tolerated further. Should this happen again, you will be recommended for the maximum punishment under UCMJ.

I am counseling you for the conduct noted above. If this conduct continues, action may be initiated to separate you from the Army under AR 635-200, Chapters 5, 9, 13, or 14. If you are involuntarily separated, you could receive an Honorable discharge, a General, under honorable conditions, discharge, or an Under Other Than Honorable conditions discharge. An Honorable discharge may be awarded under any provision. A General discharge may be awarded for separation under Chapter 14. If you receive an Honorable discharge, you will be qualified for most benefits resulting from military service. An involuntary Honorable discharge, however, will disqualify you from reenlisting for some period of time and may disqualify you from receiving transitional benefits (e.g., commissary, housing, health benefits) and the G.I. Bill. If you receive a General discharge, you will be disqualified from reenlisting in the service for some period of time and you will be ineligible for some benefits including the 9/11 G.I. Bill. If you receive an Under Other Than Honorable conditions discharge, you will be ineligible for reenlistment and for most benefits including payment for accrued leave, transportation of dependents and household goods to home, transitional benefits and 9/11 G. I. Bill. You may also face difficulty in obtaining civilian employment, as employers have a low regard for the General and Under Other Than Honorable conditions discharges. Although there are agencies to which you may apply to have the character of your discharge changed, it is unlikely that any such applications will be successful.

Plan of Action-

o There is not a valid excuse for failing to cancel or reschedule an appointment that you are unable to make. You have since downloaded and joined the shared calendar "TimeTree" for the squad on your phone. This enables you and myself to to keep track of all scheduled appointments. In addition to utilizing this calendar on your phone, I would advise you to write down your appointments in your Leader's Book. You must choose a method that works for you and ensure you make all future appointments because any further missed appointments will result in more severe action and affect your career.

o Making an appointment is a commitment, guaranteeing you will be somewhere at the agreed upon time. Just as you expect a provider to be there as scheduled, the provider expects you to be there as well. The Audiology clinic supports hundreds of members a day and works hard to keep the process of seeing Soldiers flowing smoothly. Missing an appointment interrupts that process and creates unnecessary additional work for schedulers, providers, and staff. Our goal is to support the organization that supports us by meeting all appointments.

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