Missed Appointment Counseling

Event Oriented Counseling- Missed Appointment

You scheduled and failed to show up for two appointments at Munson. First appointment was on 20201002 at 1030 and the second appointment was on 20201203 at 0830.

Making an appointment is a commitment, guaranteeing you will be somewhere at the agreed upon time. Just as you expect a provider to be there as scheduled, the provider expects you to be there as well. There is no valid excuse for failing to cancel or reschedule an appointment that you are unable to attend. When a soldier misses an appointment, the Army's money is wasted, money that could have been used for something such as supplies or equipment. With budget cuts so prevalent, missing an appointment is wasting money the Army could use elsewhere.

Missed appointments affect not only the health of the solider or family members, but also the medical readiness of the entire unit. When you miss a medical appointment, it keeps another soldier, family member or retiree from using that appointment slot for medical care they really need. When beneficiaries fail to cancel or show up for their appointment, their healthcare provider can't simply shift the rest of the day's appointments up to fill their space; that time slot goes unused and is wasted time for the healthcare providers and their staff. Keep your appointments or reschedule them at least 24 hours in advance. You can do this through TRICARE online (https://www.tricare-west.com/) or through the appointment hot line (913-684-1766).

There is no valid excuse for failing to remember, cancel or reschedule an appointment that you made. If you miss another appointment, it will result in an Article 15.

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