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More and more our writing is getting done by e-mail and often we have to address large audiences and communicate facts in a clear, unmistakable fashion. And sometimes we have to establish a tone appropriate for the subject: authoritative, friendly, sympathetic, etc. Sometimes it's hard to draft an e-mail on a particular topic because we've never had to do it before. We ask ourselves, 'Am I being too formal? Not formal enough? How would someone else write this? Here are some examples to answer those questions.
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